Who we serve

Focus areas, not fences.

Our deepest work so far has been inside West Michigan manufacturers, so manufacturing comes first here. Non-profits, reps and distributors, and other organizations whose work runs on documents and judgment are welcome too.

Focus areas

Three focus areas, manufacturing first

Lead focus area

Manufacturing

Systems for the document work between the front office and the floor, built around your estimators, engineers and quality lead, and your ERP stays in charge of its records.

  • Quoting and RFQs
  • Prints, revisions and BOM checks
  • Quality and customer paperwork
The paper around the machine timeA plan view divided by a wall into the front office on the left and the floor on the right, where machine footprints are drawn as rectangles with centerlines. Four numbered documents cross the wall through openings, marked by the highlighted arrows: 1 an RFQ that becomes a quote, 2 a print revision that becomes a traveler, 3 a work instruction, all going out to the floor, and 4 an ERP report coming back to the office.FRONT OFFICEFLOOR1RFQQUOTE2PRINT REVTRAVELER3WORK INSTRUCTION4ERP REPORTOP 10OP 20OP 30OP 40TITLEPAPER AROUND MACHINE TIMEDWG D-04REV ASHEET 1/1The paper around the machine timeA plan view divided by a wall into the front office on the left and the floor on the right, where machine footprints are drawn as rectangles with centerlines. Four numbered documents cross the wall through openings, marked by the highlighted arrows: 1 an RFQ that becomes a quote, 2 a print revision that becomes a traveler, 3 a work instruction, all going out to the floor, and 4 an ERP report coming back to the office.FRONT OFFICEFLOOR1RFQQUOTE2PRINT REVTRAVELER3WORK INSTRUCTION4ERP REPORTTITLEPAPER AROUND MACHINE TIMEDWG D-04REV ASHEET 1/1
Focus area

Non-profits

Data rules set by your leaders before anything is built, and a person sends everything that reaches a funder or a donor.

  • Grant and funder reporting
  • Donor and constituent letters
  • Board and compliance packets
Focus area

Reps and distributors

The rep keeps every conversation with the buyer and the principal, and the system does the sorting and the paperwork.

  • Inbound triage
  • Line-card matching
  • RFQ routing and follow-through

Beyond the three

Other organizations

The three pages above go into detail on our focus areas. The organizations below run on the same kind of document work, and the same method applies to them.

Service businesses

Quotes, scheduling, job records and invoices that move through email and spreadsheets.

Schools and education programs

Enrollment paperwork, program records, and the reports that go to boards and accreditors.

Aviation

Records where every entry has to be right and traceable to the person who signed it.

Professional firms

Proposals, client files, research, and the recurring reports clients expect.

Your industry doesn’t need to be on this list.

If one process in your organization keeps stalling, that’s enough to start with. We’ll work on it the same way: one process at a time, with the people who do it, in accounts you own.

How we work

Conversations are always free.

Whatever your industry, tell us about one process that runs on documents and judgment, and we’ll tell you whether AI can help.