Holden Richardson

I build production AI systems inside real companies — not demos, not slideware. The work that taught me this was hands-on: I implemented agentic AI inside a 100-person West Michigan wire harness manufacturer, wiring agents into the document-heavy, rules-based processes that eat skilled people’s time.

The discipline is second-generation. My father was a hands-on manufacturing operations consultant before he owned a manufacturer — he moved machines, changed processes, standardized work, and managed vendors. He re-engineered the physical operation. I apply the same discipline to the information side: how knowledge work flows, where it stalls, and what a well-set-up agent can carry.

Everything gets measured in hours and dollars, not hype. Every published number carries a source, or there is no number.

The work is not industry-specific — it is work-shape specific. Manufacturing is where I have spent the most time, and it is a focus area rather than a fence: non-profits, manufacturers’ representatives, and service businesses run on the same document-driven knowledge work, and the same method applies.

What I actually believe about these tools — including why “we automate your busywork” badly undersells them — is written down. Read what we believe →

That principle is why every install is vendor-neutral. The canonical skills are plain markdown any agent can execute — no provider lock-in, ever. When a better model shows up, you switch to it and keep everything you built. The system is yours.

Everything we do →

Based in West Michigan. Manufacturing, non-profits, and manufacturers’ reps are the current focus areas.